Gestionnaire d’immeubles – F/H H/F

Vue d'ensemble

L’entreprise:

With 6 companies spread across the country and a portfolio of more than 95,000 housing units that combine social, intermediate, and open-rent housing and residences adapted to specific audiences, ICF Habitat is one of the largest housing operators in France, housing nearly 210,000 people. Present on a national scale, particularly in large urban centers, the Group works to implement the housing policies of the State, local authorities and SNCF, its shareholder.

Committed to an ambitious sustainable development policy, all construction and rehabilitation programs combine energy performance and comfort of the living environment. In addition to the quality of the heritage, there is a requirement for quality of service provided. The 1,539 women and men who make up the ICF Habitat teams work there every day. Today, the Group is inventing the housing of tomorrow: a habitat with a human face, responsible, innovative, designed to meet the expectations of all audiences.

Description:

Property Manager – M/F

Within the company ICF Habitat Atlantique and reporting to the site manager, you are the privileged contact for tenants, you ensure daily customer relations in the field with the aim of quality of service in conjunction with customer managers.

A good communicator, you inform tenants about their account, their rights and obligations, and the work planned in their residence.

As a field person, you manage customer complaints independently via our internal software, from entering the complaint to its resolution in compliance with company procedures and processing times.

You carry out inventories, work orders, monitoring of technical and safety equipment (lift inspection, etc.) in conjunction with internal teams (technical department, rental management department).

You participate in the marketing of housing by carrying out visits. You promote the housing by providing information on the apartment’s facilities, the neighborhood’s infrastructure, and local services. Upstream, you establish advisory visits and plan possible work.

Your role also involves collecting rent and regularly carrying out all necessary procedures with tenants (reminders, etc.) in order to avoid disputes over non-payment.

You are responsible for monitoring and controlling companies that intervene within the framework of maintenance contracts and one-off work orders.
You ensure that the internal regulations are applied. You ensure the quality of life of tenants through the close relationships you maintain with them.

Nomad, you work in several residences. For this, you are equipped with a touch pad and a mobile phone which allow you to be responsive.

As a company representative working closely with customers, you convey the image of ICF Habitat.

Profil:

With CAP Guardian training, you have 3 years of experience.

A good level of written and spoken French is essential to ensure this position, as is mastery of IT tools. Knowledge of IKOS is a plus.

You are rigorous and organized in planning your various appointments.

A good communicator, you know how to adapt to a variety of interlocutors. During your professional exchanges, you call upon your listening and discretion skills. You have a real sense of customer relations.

You anticipate the missions entrusted to you.

If you have excellent interpersonal skills and enjoy working in a team, join us!

Position based in Floirac, to be filled on a fixed-term contract for 6 months.

This position involves travel.

Class B license and vehicle required.

Temps de travail

Temps plein

Organisme

ICF HABITAT